PASSWORDMANAGEMENT
EAI for Staff
Best Practices for Staff Receiving Referrals
- Initiate outreach to student within 48 hours of receiving the referral.
- If student is unresponsive to initial outreach, complete 2 subsequent outreach attempts before closing the case. Ideally, try to reach the student in at least 2 communication methods (Ex. email and phone).
- Provide resources to students, regardless of successful communication. See below for resource email template.
- Add the 鈥淪tudent Never Made Contact鈥 tag in Maxient if the student has been completely unresponsive.
- When outreach attempts are complete, close the loop with all professors on the case. You can see every professor on the case under 鈥淩eported By鈥 on the 鈥淚ncident鈥 tab in Maxient. Alternatively, you can let Katrina Hale know that outreach is complete and she can update the referral source for you.
- Use the 鈥淭asks鈥 tab in your Maxient dashboard to see what cases still need attention.
- If you aren鈥檛 able to reach out to a student in the first 48 hours, let Katrina Hale (khale@csusm.edu) know so another member of the EAI Team can try to get in touch.
Resources to Send Students
Example of resource email:
I鈥檓 sorry we weren鈥檛 able to meet this semester. 鈽 I wanted to make sure you had resources for your reference though, just in case they are helpful!
Here is information about the Writing Center, should you need help on your GEO assignments.
Your SPAN101 class and SOC105 class have online tutoring available through a virtual program called NetTutor.
The SPAN schedule is as follows:
- Wednesday: 12:00 PM 鈥 8:00 PM (PT)
- Thursday: 12:00 PM 鈥 8:00 PM (PT)
- Friday: 12:00 PM 鈥 8:00 PM (PT)
The SOC schedule is:
- Sunday: 2:30 PM 鈥 8:59 PM (PT)
- Monday: 9:00 PM 鈥 9:30 PM; 5:00 AM 鈥 1:00 PM; 2:30 PM 鈥 8:59 PM (PT)
- Tuesday: 9:00 PM 鈥 9:30 PM; 5:00 AM 鈥 1:00 PM; 4:30 PM 鈥 8:59 PM (PT)
- Wednesday: 9:00 PM 鈥 9:30 PM; 5:00 AM 鈥 1:00 PM; 4:30 PM 鈥 8:59 PM (PT)
- Thursday: 9:00 PM 鈥 9:30 PM; 5:00 AM 鈥 1:00 PM; 6:30 PM 鈥 8:59 PM (PT)
- Friday: 9:00 PM 鈥 9:30 PM; 1:00 PM 鈥 8:59 PM (PT)
- Saturday: 9:00 PM 鈥 9:30 PM (PT)
If you need help organizing a calendar, prioritizing deadlines, communicating with instructors, or any other academic concern, I strongly encourage you to with your Success Coach, Joshua Foronda.
Don鈥檛 forget about the importance of office hours! Office hours are the quickest, easiest way to build rapport with your instructors and get 1:1 course specific help.
Your GEO102 instructor鈥檚 office hours are: Monday & Wednesday 10:00-10:30am Zoom/ZoomChat
Wednesday 7:00-8:00pm Zoom/ZoomChat & SBSB2203
Friday 9:30-10:30am Zoom/ZoomChat
If you think you may benefit from counseling services, they are included in your tuition! You can start that process by making a phone consultation with Student Health and Counseling Services.
And last but not least, I am here for you! Let me know how else I can support you! Have a great rest of your semester.