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EAI Faculty Resources

Please read the FAQ below for some quick answers. If you have further questions, please don’t hesitate to contact Katrina Hale, Early Academic Intervention Coordinator.

Criteria for Referring

Faculty should feel free to refer any student they feel would benefit from additional support or resources. Faculty teaching in EAI courses will be asked to submit referrals for students exhibiting any academic concerns including, but not limited to:

• Attendance issues – instructor has not made contact with student for 2 weeks.
• Academic challenge – any level of academic struggle should be referred (missing assignments, performance on major or minor assignments, struggling with content, etc.)
• Personal challenge – submit an EAI referral unless immediate danger to student or others is apparent; if this is the case, UPD should be contacted and Donna Davis with CCN should be notified.
• When in doubt, refer!

Timeline

• See for referral dates.
• If possible, it is best practice for instructor to introduce EAI to students during week 1 of the semester. This way, they know that it is not punitive and they may be more apt to answer our outreach if/when it comes later on in the term. Here is some sample syllabus language:

This class uses the Academic Early Alert Service. Throughout the course, I may notify the Early Academic Intervention Coordinator if you are not making adequate progress in your class. This warning is not an official grade, nor is it marked on your transcript. It is a recommendation that you utilize a specific academic support service. If you are contacted about an Academic Early Alert, please respond to them and also visit with me during my office hours so we may talk about strategies for how you can be successful in this class.

• Faculty will be asked to check their rosters and make any EAI referrals in Weeks 3-6 of the term. Faculty is able to refer at any point in the semester. Each class has a designated week where the EAI team sends out a call for referrals, but we are always open!

What Happens When a Referral is Submitted?

• Faculty member makes referral through the EAI
• EAI receives referral and directs to proper support (Students in a Specialized Program such as EOP, CAMP, TRiO, or ACE, will be directed to those programs for academic-related support. Students needing a more intensive mental health or financial intervention will be directed to the Cougar Care Network.)
• If student is not part of a Specialized Program:
  • EAI Team will contact student via phone upon receiving the referral; if no response is received within 3 business days, an email and/or text will be sent.
  • If student is unresponsive to EAI Team outreach after multiple attempts in different communication styles, the student will receive a final message with resources, advising them to schedule an appointment with their Success Coach ASAP, and encouraging them to reach out to EAI when they can.

Referral Outcomes

• Our goal is to follow up with faculty regarding the outcome of their referrals in a timely manner. Faculty can expect to receive a follow up message within two weeks from the date of referral.
• Students who do make contact may be scheduled for additional meetings with counselors, Success Coaches, tutors, and/or other campus personnel who can directly assist.
• Students who do not make contact still receive a comprehensive list of campus resources, and a strong encouragement to reach out to EAI staff and faculty ASAP. Note: Students who do not engage with our outreach after several attempts and who also live in on-campus housing are sent to Resident Peer Mentors in each of the housing units for follow-up. They perform in-person checks on these students to provide face-to-face intervention and support.

Testimonials

From Dr. Shannon Nolan-Aranez, UNIV instructor: 

"±¬ÁÏÉçÇø's Early Academic Intervention (EAI) program has a profound impact on my students' well-being and feeling affinity for ±¬ÁÏÉçÇø.

I believe that EAI is the most important resource on our campus for students struggling in their first few years at ±¬ÁÏÉçÇø and the faculty who support them. I teach first- and second-year students and some of them have had a tough transition to college life at ±¬ÁÏÉçÇø. Students don't know where to turn for help and often times, EAI is the first ±¬ÁÏÉçÇø office to reach out directly to students to offer support. My Academic Recovery students are often scared about being disqualified and worried about their academic and personal futures. When I submit an EAI referral, I know that my students will be reached out to multiple times and in multiple modalities. EAI is ±¬ÁÏÉçÇø's most lovingly intrusive support because they know that students may need that level of outreach to feel safe enough to accept help. It takes immense time and dedication from the EAI staff to be this consistent. There are HUNDREDS of examples I can point to where students just needed an extra level of support, got a call from EAI, and felt like they could come back to class and succeed. I love this office and their staff. They are simply the best of ±¬ÁÏÉçÇø."

From Mea Hall, GEW instructor:

"Thank you, again, for the painstaking work that you do with our students! Especially at this time of the semester, I see very clear evidence of who is making the most of their time and resources at ±¬ÁÏÉçÇø. More and more, I hear from students how much they appreciate the work of CCN and EAI and the success coach team. What you're doing is working! You make it easier to connect with resources. So on behalf of everyone that I know feels the same gratitude I feel, thank you for the work you do."