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Instructional and Information Technology Services (IITS)

Requesting a Non-Standard Computer

Most campus technology needs can be met using standard computer models offered through IITS. However, in certain cases, a custom configuration may be required to meet specific performance, compatibility, or research needs.
Examples may include:
A local workstation needed for high-end graphical processing (GPU) or high-performance computing (HPC).
A computer with unique storage, memory, or processing requirements for data analysis.
A device that must directly support a scientific instrument or specialized hardware.

Getting Started with a Custom Request: Custom requests must be reviewed by IITS to ensure they meet baseline requirements, comply with campus policies, and align with vendor restrictions.

  1. Initial Consultation
    Contact Nicholas Duarte in IITS to start the process. Be prepared to share your technical requirements. IITS will help generate an approved quote that meets campus guidelines.
  2. Submit a Technology Order Request Form
    Once you receive your quote:
  3. Review and Approval Timeline

    • IITS will review your submission (allow up to 5 business days)
      If approved, the request will be routed to the appropriate Dean, AVP, or VP for signature via AdobeSign

  4. ProcurementOnce the signed approval is complete:

    • Purchasing instructions will be sent to your department
      The department is responsible for completing the purchase using either a PO or ProCard (when eligible)

  5. Delivery and Setup
    After the computer is delivered to campus:
    • IITS will inventory and configure the device (allow up to 5 business days)
    • The device will then be released to the requesting individual or department

CSU Policy

  • Computers and other technology must be purchased through an approved vendor that has an existing MEA or current contract with the CSU system.
  • Devices must adhere to , therefore, computer requests must meet the minimum standards outlined in the above policy (Business-class computers, Enterprise Management System (EMS) capable devices, encryption, security patching, and endpoint protection services).  For this reason, IITS recommends standard models to simplify the procurement process.
  • Software installations must be requested and completed by IITS.  Refer to Administrator Privileges site & Adjustments Page for additional policy information. 
  • All devices must include a warranty that runs through the campus lifecycle, and be under support by IITS per the above CSU configuration standards. Review Support Costs & Details.
  • IITS will waive support costs if the purchase is intended for state-side faculty research (IITS is required by CSU policy to invoice for support costs for grant fund/sponsored projected funded initiatives).
  • Computers approaching 5–6 years of age must be evaluated for replacement, as they may no longer support essential security patches or OS updates. Continued use beyond this period requires approval from the Campus Information Security Office. Devices no longer in use should be returned to IITS for secure disposal.